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Find a watch
Logo
    • WATCHMAKING EXPERTISE

      UNFOLD THE INFINITY

      • REVERSO HYBRIS MECHANICA
      • Reverso, timeless stories since 1931
    • REVERSO TRIBUTE ENAMEL <br> HIDDEN TREASURES

      THREE FASCINATING TALES

      REVERSO TRIBUTE ENAMEL
      HIDDEN TREASURES

    • VALLEY OF WONDER

      MAKERS OF MAGIC

      VALLEY OF WONDER

    • THE TURNING POINT

      FEATURING NICHOLAS HOULT

      THE TURNING POINT

    • REVERSO TRIBUTE MINUTE REPEATER

      UNFOLD THE CHIMING STORY

      REVERSO TRIBUTE MINUTE REPEATER

    • REVERSO STORIES EXHIBITION, PARIS

      DISCOVER

      REVERSO STORIES EXHIBITION, PARIS

    • REVERSO ONE

      INIMITABLE SIGNATURE

      REVERSO ONE

    • THE REVERSO DISCOVERY WORKSHOP

      ATELIER D'ANTOINE

      THE REVERSO DISCOVERY WORKSHOP

    • THE SOUND MAKER EXHIBITION

      Tribute to chiming timepieces

      THE SOUND MAKER EXHIBITION

    • 1931 CAFÉ OPENING IN HONG KONG

      A JOURNEY THROUGH TIME

      1931 CAFÉ OPENING IN HONG KONG

    • RENDEZ-VOUS DAZZLING

      INTO THE COSMOS

      RENDEZ-VOUS DAZZLING

    • AMANDA SEYFRIED

      IN PRAISE OF INNER ELEGANCE

      AMANDA SEYFRIED

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      Reverso

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      Rendez-Vous

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      Collection

      Master

    • Polaris

      Collection

      Polaris

    • Duomètre

      Collection

      Duomètre

    • Atmos

      Collection

      Atmos

    • Hybris Mechanica

      Collection

      Hybris Mechanica

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    • Strap Finder

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    • THE DISCOVERY WORKSHOPS

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      • DISCOVERY WORKSHOP 1: THE SOUND MAKER
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    • THE MANUFACTURE VISITS

      • PROGRAM PRESENTATION
      • MANUFACTURE VISIT 1: WELCOME HOME
      • MANUFACTURE VISIT 2: HOME OF INVENTIONS
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reference
 

Blessed are the curious

Print
 

Perhaps your Jaeger‑LeCoultre question has already been asked. If so, please find it here.

  • How to get my product repaired?

  • How long does it take to have your products serviced?

  • How much does a service cost ? 

  • How long is the life of a battery?

  • How many times should I turn the crown in order to wind up my manual-winding watch?

  • To restart an automatic watch that has stopped, should I shake it?

  • Why does the date change not take place at midnight precisely?

  • Why does my automatic watch not maintain the full duration of its power reserve?

  • Why should my watch need servicing if it has already passed your "1000 hours control" test?

  • Why does my leather strap need changing so quickly?

 

Credits

How to get my product repaired?

To provide advice on the maintenance of your watch, or Atmos clock, and to meet all of your maintenance needs, Jaeger LeCoultre employs a large network of official service centers. You can find a service center by using our store locator. Alternatively, in some countries (United States, Japan), you can directly send your watch to our regional Technical Service Center. If you are interested in this service, please visit our Maintenance Page.

How long does it take to have your products serviced?

A complete service for a watch takes 4 to 6 weeks and entitles you to a 24-month guarantee as of the inspection date on all work carried out and parts replaced.

A complete service for an Atmos clock takes 5 to 10 weeks and entitles you to a 36-month guarantee as of the inspection date on all work carried out and parts replaced.

How much does a service cost ? 

To estimate the price for your watch’s service, we invite you to consult our Service Price Calculator.The cost of the service will depend on the clock’s complexity. Please contact your authorized Jaeger LeCoultre retailer or your Jaeger LeCoultre boutique for more details.

How long is the life of a battery?

Your watch’s battery depends upon usage. Theoretically it will last for two to three years, but if you are wearing a mechanical or quartz chronograph model, its product life will be shorter if the chronograph is frequently used.

How many times should I turn the crown in order to wind up my manual-winding watch?

There is no set amount of turns. Simply wind your watch once a day until you feel resistance in the crown. Your watch is then fully wound.

To restart an automatic watch that has stopped, should I shake it?

Shaking a luxury timepiece is not recommended. Just use the crown to wind it a few times, even if the movement is automatic, and it should restart without any problem.

Why does the date change not take place at midnight precisely?

Depending on the model, our timepieces have various different types of date change, including instant (jumping), semi-instant and dragging changes. For example, the caliber 899 enjoys a jumping date mechanism that changes at midnight (+/- 3 minutes). Perpetual calendar watches see the date change start at 8.30 p.m. and finish at 3.30 a.m. For date watches, may we remind you that as a general rule, no adjustments should be made between 8.30 p.m. and 3.30 a.m.

Why does my automatic watch not maintain the full duration of its power reserve?

On certain days you may have too little activity to guarantee ideal winding conditions for your watch's movement. Before deciding to take any action to have your watch adjusted, you should have the power reserve tested by an authorized Jaeger‑LeCoultre retailer or at a Jaeger‑LeCoultre Boutique.

Why should my watch need servicing if it has already passed your "1000 hours control" test?

The “1000 hours control” test guarantees that during the first six weeks after it was manufactured your watch passed quality tests and that no hidden defect in it was detected. It is your watch's reliability rather than its accuracy that is tested by the “1000 hours control” test. The “1000 hours control” test cannot prevent your product from being affected by external influences as the watch is worn over time, and this is why it needs a a regular service.

Why does my leather strap need changing so quickly?

The day-to-day exposure of leather to chemical products, climatic effects (especially humidity and UV rays), perspiration, water, rubbing against other objects, etc., causes obvious changes. To keep in mind: light colors have a shorter lifespan than dark colors such as black, brown or dark blue.

Contact your personal advisor
Contact your personal advisor
Up to 8 years of warranty
Up to 8 years of warranty

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