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Jaeger‑LeCoultre e-Boutique – Conditions of Sale
Use of materials on the Platforms
Your submissions and unsolicited communications
Limitation of liability
Links & linking
Termination and suspension
Applicable law and jurisdiction
Jaeger‑LeCoultre, branch of Richemont International SA, has its registered offices at Rue de la Golisse 8, CH-1347 Le Sentier, Switzerland. The Platforms are owned and edited by Jaeger‑LeCoultre.
Hosting Services for our website is provided by Richemont International SA in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
Customers purchasing products online or by phone through the Jaeger‑LeCoultre Client Relations Centre must read the Conditions of Sale, which will govern the terms and conditions of any such purchases. The provisions entitled "Limitation of liability" below do not cover the sale of products online of over the phone and please refer to the Conditions of Sale for the relevant exclusions and limitations of liability.
Jaeger‑LeCoultre has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Jaeger‑LeCoultre products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Jaeger‑LeCoultre cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.
You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Jaeger‑LeCoultre Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
Any unsolicited communication or material that you transmit to Jaeger‑LeCoultre via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Jaeger‑LeCoultre. By sending communications to Jaeger‑LeCoultre, you automatically grant Jaeger‑LeCoultre a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Jaeger‑LeCoultre and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Jaeger‑LeCoultre enjoys a worldwide reputation for both the design and manufacture of high quality luxury watches. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Jaeger‑LeCoultre’s creations. As a result, Jaeger‑LeCoultre cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that Jaeger‑LeCoultre may already be working on similar ideas and/or creations. Consequently, you are advised that Jaeger‑LeCoultre is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Jaeger‑LeCoultre tries to ensure that the information provided is accurate and complete. However, Jaeger‑LeCoultre does not warrant or represent that Jaeger‑LeCoultre’s Material is accurate, error-free or reliable or that use of Jaeger‑LeCoultre Material will not infringe rights of third parties.
Jaeger‑LeCoultre does not warrant that the functional and/or technical aspects of the Platforms or the Jaeger‑LeCoultre Material will be error free or that the Platforms, Jaeger‑LeCoultre Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Jaeger‑LeCoultre Material results in the need for servicing or replacing property, material, equipment, data or other element, Jaeger‑LeCoultre is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Jaeger‑LeCoultre and its suppliers make no warranties about the Jaeger‑LeCoultre Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Jaeger‑LeCoultre shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Jaeger‑LeCoultre has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Jaeger‑LeCoultre trademarks or are licensed for use by Jaeger‑LeCoultre by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Jaeger‑LeCoultre’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including Jaeger‑LeCoultre Materials) on the Platforms are either Copyright © Jaeger‑LeCoultre or are licensed for use by Jaeger‑LeCoultre. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
The Platforms may contain links to other platforms operated by third parties not affiliated to Jaeger‑LeCoultre. The inclusion of any link to such third party sites does not imply endorsement by Jaeger‑LeCoultre of those sites. Jaeger‑LeCoultre has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Jaeger‑LeCoultre does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
To trace the origin of antique timepieces crafted by the Jaeger‑LeCoultre Manufacture, our Heritage Service can issue an Extract from the Archives at your request based on the details you supply. Signed by our antique timepiece expert, these high-quality official documents are an actual duplicate of the documents held in the Jaeger‑LeCoultre Archives. They contain information about the timepieces referred to in your request (date of manufacture, description, references, origin, etc.).
To enable us to perform such a search on your behalf, we require quality photographs of your timepiece and its movement, along with the numbers engraved on the back of the watch and on the movement itself. To access the movement, we recommend you have your watch opened by a highly qualified watchmaker or an approved Jaeger‑LeCoultre dealer.
We would like to draw your attention to the fact that every search incurs a fee of CHF 260.00 payable in advance. This fee covers the work performed by our antique timepiece expert and is thus non-refundable, even if the search fails to uncover any documentation. The document delivered to you incurs no additional charge. An Extract from the Archives for the timepieces featured in them will be sent to you within three months of the payment. To insure delivery of the document, please ensure that you enter your address, telephone number, and e-mail address correctly. All requests and payment (exclusively by debit/credit card) must be made via the Jaeger‑LeCoultre website. If you have any questions, please contact Jaeger‑LeCoultre Customer Services on +41 (0)21 845 01 11. You can also contact us via the contact page by clicking on Customer Service.
Extracts from the Archives are written in English. They do not take the current state of the timepieces into account and cannot be deemed certificates of authenticity. Consequently, they may not be used when presented together with a timepiece as certification of its authenticity. If you wish to know the market value of your timepiece, we recommend that you contact a reputable auction house, such as Christie's, Antiquorum or Sotheby's.
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Jaeger‑LeCoultre’s products and services and in certain cases to present products for sale via a variety of means. Jaeger‑LeCoultre makes no representation that Jaeger‑LeCoultre Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Jaeger‑LeCoultre Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
Branch of Richemont International S.A - Rue de la Golisse, 8 - CH-1347 Le Sentier - Suisse
T. +41 (0) 21 620 30 00
Certain functionality provided via this website may be covered by U.S. Patent 5,930,474.
Last updated: January 2018